Shipping Policy

1. Overview

RocketHREF ("we", "our", or "us") operates as a B2B SaaS website offering digital software and subscription-based services. Since all our services are delivered online, no physical products are shipped. This Shipping Policy clarifies our fulfillment process and delivery timelines for digital goods and services purchased through business.rockethref.com.

2. Digital Delivery

• All services, products, and subscriptions purchased on RocketHREF are delivered electronically via the web platform or email.
• After successful payment confirmation through Razorpay or any other authorized payment method, account access or subscription activation is processed automatically or within 24 hours.
• You will receive an email confirmation once your subscription or service has been successfully activated.

3. Access Delays or Failures

In rare cases, access to services may be delayed due to technical issues, payment gateway verification, or server downtime. If you do not receive access within 24 hours of payment confirmation, please contact our support team at team@rockethref.com.

We will promptly investigate and ensure activation as soon as possible.

4. Physical Shipping Not Applicable

As RocketHREF provides digital-only SaaS services, we do not deliver or ship any physical goods. Any references to shipping, delivery, or courier are not applicable to our business model.

5. Refunds & Cancellations

Refunds and cancellations are governed by our Terms & Conditions and Refund Policy. If you are unable to access your purchased service, please contact our support team for resolution.

6. Contact Us

For questions about this Shipping Policy or issues related to service delivery, please contact us:

Email: team@rockethref.com
Website: https://business.rockethref.com
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM IST