Cancellation & Refund Policy

1. Overview

RocketHREF ("we", "our", or "us") operates as a B2B SaaS website providing digital and subscription-based services. This Cancellation & Refund Policy outlines how users may cancel their subscriptions and request refunds in compliance with our fair usage and billing policies.

2. Cancellation Policy

• Users may cancel their subscription by sending an email to team@rockethref.com within 24 hours of purchase or renewal.
• Cancellation requests received within this time window will result in immediate cancellation of access and processing of a refund as per the terms below.
• Requests made after 24 hours of purchase or renewal will not be eligible for cancellation or refund for that billing period.

3. Refund Policy

• Once the cancellation request is verified, refunds will be initiated within 7 working days via the original payment method used (through Razorpay).
• Refunds are applicable only to payments made directly through business.rockethref.com.
• Refunds may be subject to deduction of applicable Razorpay or bank processing fees.
• You will receive a confirmation email once the refund has been processed.

4. Non-Refundable Cases

• No refunds will be provided for cancellations requested beyond the 24-hour period.
• Custom or enterprise plans activated after consultation are non-refundable.
• Refunds are not applicable in case of service usage or access during the billing period.

5. How to Request Cancellation & Refund

To request a cancellation or refund, please email us at team@rockethref.com with the following details:

• Your registered email address.
• Transaction ID or payment receipt.
• Reason for cancellation.

Our support team will review and confirm your request within 1 business day.

6. Contact Us

For any questions about our Cancellation & Refund Policy, please contact us at:

Email: team@rockethref.com
Website: https://business.rockethref.com
Support Hours: Monday–Friday, 10:00 AM – 6:00 PM IST